Consumer Warning: Lost Phone or New Number Scams

Beware of text or WhatsApp messages that appear to be from a loved one using an unknown number, asking for money, or that you delete/block their old number. It is probably a scam.

The ACMA is aware of reports of scammers posing as family members claiming to have changed their number and asking you to save a new number in your phone.

These messages often begin with “Hi Mom” ​​and may provide several different reasons for using a different phone number, including changing carriers or a lost or broken phone.

These scams are designed to trick you into handing over money or financial information to a scammer.

If you respond to these messages, the scammer will end up asking for money for some kind of emergency, such as buying a new phone or paying an urgent bill.

If you receive a message like this, you can call or contact your relative on their usual number or messaging app to confirm that it is legit.

Scammers target everyone. Learn more about how to protect yourself from phone scams on the ACMA website or report to Scamwatch.

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