Indians receive highest number of annoying phone calls from someone trying to sell them financial services and goods: Survey

NEW DELHI: Indians receive the highest number of annoying phone calls with someone trying to sell them financial services and goods, according to a survey by LocalCircles.
SMS spams sent by banks, insurance brokers, car dealerships, spa services, real estate agents and lately income opportunities have continued to annoy citizens.
While 8% of Indians report receiving calls regarding “Providing health care/pathology services”, 3% receive calls “Offering a job/earning”, 1% said “Providing services such as repair of reverse osmosis, spa, beauty, etc.”, and 3% answered “Provide a mobile number, better communication/mobile data plans, etc.” The majority of 51% reported receiving “Financial Services Sales” calls and 29% “Real Estate Sales” calls.
Worse still, on a global basis, 64% of Indians receive an average of 3 or more spam calls on their mobile every day.
The number of annoying calls is on the rise even though the Ministry of Telecommunications in July 2021 proposed measures to act against unsolicited text messages sent to citizens’ telephone numbers. However, the threat of Unwanted Commercial Communications (UCC) continues unabated and over the past 9 months LocalCircles has received a large number of complaints about unwanted phone calls.
India is one of the most spammed countries in the world as citizens receive an average of nearly 17 spam calls per user per month, as claimed by a caller ID app, Truecaller.
To quantify what citizens are currently experiencing regarding unsolicited phone calls, LocalCircles conducted a nationwide survey, which received over 37,000 responses from citizens residing in 377 districts of India. And get this: 95% of mobile subscribers who signed up for the Do Not Disturb (DND) list say they still get annoying, unwanted phone calls to their number.
Their survey showed that the two main ways Indians deal with annoying or unwanted calls are picking up the call and then either blocking the caller or telling them not to call again.
The decision to impose fines may deter spammers from sending unsolicited text messages and calls to consumers, but its success will depend on the enforcement mechanism and how easy it is for consumers to report these unwanted text messages and calls.
As indicated in the survey by LocalCircles published on June 12, 2021, collecting responses from over 9,000 citizens located in 289 districts of India, 89% of citizens said that the preferred way to report UCC would be to “transmit the message to a centralized system”. Number”. This means that users want a very simple mechanism to be able to forward spam text messages to a centralized number.
“The telecom service provider set up and the DOT system should be smarter and instead determine the sender details based on the text message. The DOT should request the details of all these senders from the service provider telecommunications and the base that issues penalty notices Expecting a user to take the time to find the senders company name and then send a complaint in a prescribed format just won’t work not and will have a very limited impact,” said Sachin Taparia, founder of LocalCircles.

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