New numbering procedure for Central Texans | KAMR


(Courtesy: Texas Utilities Commission)

AUSTIN, Texas – Texans with phone numbers in area codes 254, 361, 409, 806, 830, 915 and 940 will need to start dialing ten digits (area code + phone number) for all local calls.

On July 16, 2020, the Federal Communications Commission (FCC) issued an order (FCC 20-100) approving 988 as the three-digit speed dial code for the National Suicide Prevention Lifeline. The Ordinance requires that all telecommunications providers (including telecommunications providers, interconnected voice over Internet protocol networks) [VoIP] one-way VoIP providers and providers [covered providers]) to make the necessary network changes to ensure access to 988 by July 16, 2022.

Several Texas area codes (254, 361, 409, 806, 830, 915, and 940) have numbers with a 988 prefix. These areas must change from a seven-digit local dialing to a ten-digit local dialing. (Areas shown in yellow on this map are not affected by this change.)

April marked the start of a “permissive dialing period” where callers in those area codes can still end a call with seven-digit dialing. When this period expires on October 24, only ten-digit dialed calls will be connected.

After the permissive dialing period, local calls dialed with only seven digits will reach a record prompting them to hang up and dial again using both the area code and the seven-digit phone number.

Important safety and security equipment, such as medical alert devices and alarm and security systems
must be programmed to use ten-digit dialing. Many systems default to ten-digit dialing, but
some older equipment may still use seven digits. Any necessary reprogramming of alarm and home security equipment should be done.

Here are other examples of services that need to be rescheduled:
• personal safety systems or medical surveillance devices
• Fax machines
• Internet access numbers
• fire or anti-theft and security alarm systems or gates
• abbreviated dialers
• mobile contact lists or other cordless phones
• call forwarding settings
• voicemail services and other similar functions

Customers should also ensure that the area code is included in all other places where a phone number is
displayed as their websites, personal and business stationery, advertising materials, personal and business checks, and even personal or pet ID tags.

What will stay the same?
• Phone numbers, including the current area code, will not change.
• The price of a call, the coverage area or other rates and services will not change due to the
change of numbering
• What a local call now will remain a local call regardless of the number of digits dialed
• Customers will continue to dial 1+ area code + phone number for all long distance calls.
• Customers will continue to dial a prefix (such as “9”) when dialing from a multiline
telephone system (for example, in a hotel, office building, etc.) as needed
• Customers can still dial just three digits to reach 711 (relay services) and 911 (emergency services)
• If 211, 311, 411, 511, 611 or 811 are currently available in their community, they can still
be dialed with only three digits
• The National Suicide Prevention Lifeline is still available by calling 1-800-273-TALK
(8255) even after code 988 is in effect.

As of July 16, 2022, dialing “988” will route calls to the National Suicide Prevention Hotline.
Customers should continue to dial 1-800-273-8255 (TALK) to reach Lifeline until July 16, 2022.

To learn more, you can visit the North American Numbering Plan Administrator (NANPA) website here, email NANPA at with questions about changing the dialing procedure, or visit the FCC website here.

Source: Texas Utilities Commission

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