Where’s your water bill? H2GO explains late invoicing, other concerns

LELAND, NC (WWAY) – H2GO customers in Brunswick County may have noticed that it has been a while since they received a water bill.

It has been just over two months since the water utilities merged with the Town of Leland. H2GO spokesperson Tyler Wittkofsky says the delay is due to a communication problem between the city’s software and theirs, making manual data entry of thousands of accounts into their system the most cost-effective solution .

A task that has been assigned to their customer service team.

“There were over 5,000 accounts and four of them went about their day-to-day business, creating new accounts in addition to the 5,000 accounts, answering phones, answering customer questions, taking payments in person and over the phone, ”Wittkofsky said. “So they were putting in a lot. “

Resident Alan Green shares his concern about the appearance of the invoices as customers haven’t seen one for more than two months and questions the accuracy of the data.

“If their budget doesn’t allow enough IT support to ensure accuracy, it could cause all kinds of problems for residents and the business itself,” Greene said.

Greene also asks if the next reverse osmosis plant would cause the rate to increase.

Wittkofsky reassures customers that one of the reasons data entry takes a little longer is for employees to make sure all of their information is correct. In addition, their current billing system can handle over a million accounts and there will be no rate increases.

Customers can expect to see their invoices within the next two weeks and if the invoice is a little over your budget to manage, call them at 910-379-9949. Wittkofsky adds that the invoices will not include any late fees.

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